The key to successfully outsourcing applications and IT management is our approach:
- We ensure a quick, low-risk transition by developing and executing plans for shifting services, people and assets while maintaining business continuity, focusing on innovation and forward looking initiatives.
- During the transition process, we monitor, track and report progress at the individual, team and business levels.
- A dedicated Technical Program Manager (TPM) provides a single-point of accountability; overseeing the transition process and ensuring service levels and operational expectations are met.
Our Application Management Services provide a wide array of capabilities, including:
- Production support:break/fix, level 2 and 3 help desk, problem management
- Application maintenance:performance monitoring, patches, user testing
- Service management:client support, change management, service reporting
- Small-scale enhancements:release management, user requests, application advice
