Our Application Management services complement our experienced and proven onsite and lower-cost outsourcing development and integration services with post implementation and ongoing support of enterprise applications.
The key to successfully outsourcing applications and IT management is our approach:
We ensure a quick, low-risk transition by developing and executing plans for shifting services, people and assets while maintaining business continuity, focusing on innovation and forward looking initiatives.
During the transition process, we monitor, track and report progress at the individual, team and business levels.
A dedicated Technical Program Manager (TPM) provides a single-point of accountability; overseeing the transition process and ensuring service levels and operational expectations are met.
Our Application Management Services provide a wide array of capabilities, including:
Production support: break/fix, level 2 and 3 help desk, problem management
Application maintenance: performance monitoring, patches, user testing
Service management: client support, change management, service reporting
Small-scale enhancements: release management, user requests, application advice